Operational Support
Technical Support & Managed Services
A disciplined support model for reducing downtime, restoring services quickly and managing change.
What this capability covers
Structured service management and technical support that keeps systems available, controlled and maintainable.
- Service desk operations
- Incident and problem management
- Three-tier support models
- Configuration and change management
- Release management
- Systems administration
- Availability and capacity management
- IT service continuity and service-level management
Designed as part of a wider solution
FINEART’s value is not limited to supplying individual components. Where appropriate, this service can be combined with networking, power continuity, project implementation, service management and ongoing technical support.
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